KitaHQ Trust Center

Responsible AI at KitaHQ

KitaHQ uses AI to help hiring teams organize and review job-related candidate information. Our approach is to make the purpose, inputs, outputs, limitations and human responsibilities clear so that AI supports, rather than replaces, accountable hiring decisions.

What KitaHQ's AI Does

Depending on the workflow configured by the employer, KitaHQ can:
Transcribe candidate video or audio responses.
Evaluate the content of candidate answers against recruiter-configured, job-related criteria.
Generate criteria-alignment scores, criteria-alignment rankings, summaries, assessment notes and reports.
Support CV screening against employer-defined requirements.
Support employer-configured workflow actions, including invitations, reminders, manager-interview invitations or review requests when configured conditions are met.
KitaHQ can conduct two-way AI video interviews. The AI interviewer uses the employer’s core question framework and may ask adaptive follow-up questions based on the content or depth of an answer.

Follow-up questions may vary, while recruiter-configured, job-related criteria structure the assessment. The employer determines the role, criteria, questions, document requirements, workflow settings and people who can review the results.

What the Outputs Mean

Criteria-alignment scores and criteria-alignment rankings indicate alignment with the criteria configured for a particular role. They are decision-support information for recruiters and hiring managers, not predictions of future job performance or final hiring decisions. Use these outputs as:
Indicators of alignment with job-related criteria.
Decision-support information alongside relevant candidate evidence.
Input for appropriate recruiter review.
One part of the employer’s progression and hiring process.
The employer controls the criteria and workflow rules that may create specified invitations, reminders or review requests and remains responsible for their effects.

KitaHQ does not automatically reject candidates. An authorised recruiter must confirm any rejection or other adverse progression decision after reviewing relevant candidate evidence.

Human Responsibility and Automation

Employers may configure workflow rules that create invitations, reminders, manager-interview invitations or review requests when specified conditions are met.

KitaHQ does not automatically reject candidates. An authorised recruiter must review relevant candidate evidence before confirming any rejection or other adverse progression decision.

KitaHQ supports accountability through identifiable assessment and workflow records and authorised recruiter access to relevant candidate evidence. The employer remains responsible for its criteria, confirmed decisions, required notices and any review or reconsideration.

The employer controls criteria and workflow rules that may trigger progression actions and remains responsible for their effects, required notices, choices and meaningful review. Its authorised hiring team makes final hiring decisions. KitaHQ remains responsible for duties that apply to it as a provider, controller or processor.

Responsibilities in Practice

KitaHQ

KitaHQ is responsible for providing the technology, explaining its intended use and limitations, protecting information within its control, and fulfilling duties that apply to its role. Customers may request available product, data-flow and limitation documentation to support their assessments.

Employers

Employers are responsible for lawful and job-related criteria, candidate notices, configuration, access permissions, recruiter review and final employment decisions.

Employers should provide accommodations or alternative processes where required by applicable law or appropriate to their hiring process, and complete local impact or bias assessments where required. These employer responsibilities operate alongside KitaHQ’s duties for the technology and processing within its control.

Candidates

Candidates can support an effective review by providing accurate, relevant information and answering in their own words. Unless the employer expressly permits it, candidates should not use another person, prepared scripts or generative AI to create or supply interview answers.

Approved accessibility assistance should not be treated as prohibited assistance. Candidates can contact the hiring employer about permitted assistance, accommodations, alternative assessment routes, application status or hiring decisions.

Technical issues may be sent to support@kitahq.com.

Country-Specific Responsible AI Information

The sections below explain how confirmed KitaHQ practices relate to selected laws and frameworks. Employers remain responsible for determining which obligations apply to their recruitment process and configuration.
United States
Responsible AI expectations in the United States combine federal employment and civil-rights law with state and local AI requirements. KitaHQ supports transparent, reviewable use by explaining AI analysis before the interview, using recruiter-configured job-related criteria, retaining identifiable assessment and workflow records, and allowing recruiters to inspect and disregard the AI-assisted assessment.

KitaHQ supports employer governance through AI-use transparency, recruiter review and identifiable assessment and workflow records designed to help employers prepare for applicable obligations under Colorado’s Automated Decision-Making Technology Act. Employers remain responsible for determining applicability and providing any required interaction notice, adverse-outcome explanation, access or correction process, meaningful human review and reconsideration.

Other rules may impose different duties. Where the Illinois Artificial Intelligence Video Interview Act applies, the hiring employer is responsible for the required AI-use explanation, candidate consent, sharing and deletion requirements and any applicable sole-reliance reporting.

KitaHQ supports these responsibilities through candidate-facing AI-use information, a recorded checkbox selection, authorised access controls and its documented data-handling process.

New York City may require an independent bias audit, published audit information and advance candidate notice when the applicable AEDT definition is met. Federal and California employment-discrimination rules continue to apply to employer decisions.
Relevant authorities: NIST AI Risk Management Framework, federal employment and civil-rights law, Colorado Automated Decision-Making Technology Act (SB26-189), Illinois Artificial Intelligence Video Interview Act, NYC Local Law 144 and applicable state rules.
United Kingdom
UK guidance for responsible AI in recruitment emphasizes safety, transparency, fairness, accountability, contestability and appropriate human involvement. KitaHQ explains what its AI does and its relevant limitations, enables recruiters to inspect and disregard AI-assisted assessments, makes employer-controlled workflow automation and final hiring accountability clear, and does not use candidate data to train KitaHQ or third-party AI models.

KitaHQ supports meaningful human review by allowing authorised recruiters to inspect relevant candidate evidence, review the AI-assisted assessment and disregard it. The assessment is decision-support information rather than a prediction of future job performance. Where a significant decision is based solely on automated processing, the employer must provide applicable safeguards, including clear information, a route to make representations or challenge the outcome, and meaningful human intervention.
Relevant authorities: UK GDPR as amended by the Data (Use and Access) Act 2025, Data Protection Act 2018, ICO automated-recruitment guidance and Responsible AI in Recruitment guidance.
Canada
Canadian privacy and human-rights guidance emphasizes meaningful transparency, appropriate purposes, safeguards, accountability and monitoring for harmful outcomes. KitaHQ supports these principles by explaining AI use, limiting assessment claims to configured job-related criteria, enabling recruiter review, making employer accountability clear and retaining evidence that can be reviewed.

Employers remain responsible for their criteria, accommodations and hiring outcomes. Provincial rules may add requirements, including disclosures in applicable job postings or additional privacy and human-rights obligations.
Relevant authorities: Office of the Privacy Commissioner of Canada AI principles and applicable provincial privacy, employment and human-rights guidance.
Australia
Australia’s AI guidance emphasizes governance, risk management, transparency, human oversight, privacy, security and contestability. KitaHQ supports these principles through clear AI-use explanations, criteria-based assessments, recruiter review, documented limitations, privacy information and security controls.

Employers remain responsible for deciding whether the workflow and assessment criteria are appropriate for the role, addressing accommodation needs and reviewing outcomes before relying on them.
Relevant authorities: Australian Government Guidance for AI Adoption, AI Ethics Principles and OAIC AI privacy guidance.
New Zealand
New Zealand privacy guidance emphasizes privacy impact assessment, transparency, accuracy, security and appropriate human review when AI outputs may affect people. KitaHQ explains the information it processes, the purpose of AI-assisted assessment, known limitations and the employer’s responsibility for recruitment decisions.

Candidates can use the employer contact for accommodation, review or application questions and privacy@kitahq.com for questions about KitaHQ’s own processing. Candidate data is not used to train KitaHQ or third-party AI models.
Relevant authorities: New Zealand Privacy Act 2020 and Privacy Commissioner guidance on AI and the Information Privacy Principles.
Singapore
Singapore’s Model AI Governance Framework emphasizes transparent, explainable, fair and human-centric deployment supported by clear governance and stakeholder communication. KitaHQ reflects these principles by explaining AI use and limitations, supporting recruiter review while the employer’s authorised hiring team makes final hiring decisions, and providing candidates with privacy, employer and technical contact routes.

KitaHQ supports customer security review through documented controls and an internal mapping to selected security-related criteria within the AICPA Trust Services Criteria used in SOC 2 examinations. Available control evidence can be provided through the appropriate customer security-review process. Employers remain responsible for their recruitment criteria and deployment decisions.
Relevant authorities: Singapore Model AI Governance Framework, AI Verify and Singapore PDPA.
Malaysia
Malaysia’s National Guidelines on AI Governance and Ethics emphasize fairness, reliability, safety, privacy, inclusivity, transparency, accountability and human benefit. KitaHQ supports these themes through criteria-based assessment, clear disclosure of AI assistance, recruiter responsibility, privacy information, security controls and candidate support routes.

KitaHQ’s transparency, criteria-based assessment, recruiter-review and candidate-support practices support selected themes in Malaysia’s National Guidelines on AI Governance and Ethics. Where automated decision-making or profiling uses personal data, employers remain responsible for assessing applicable transparency, human-review, sensitive-data and impact-assessment expectations and for providing any additional candidate communication required for their use.
Relevant authorities: Malaysia PDPA 2010, the Personal Data Protection Commissioner’s Automated Decision-Making and Profiling, Data Protection Impact Assessment and Data Protection by Design Guidelines, and the National Guidelines on AI Governance and Ethics.
Indonesia
Indonesia’s AI Ethics guidance emphasizes inclusivity, humanity, security, accessibility, transparency, credibility, accountability and personal-data protection. KitaHQ supports these principles by explaining AI-assisted processing, evaluating answer content against job-related criteria, keeping employers responsible for decisions and providing privacy and technical-support routes.

KitaHQ does not use candidate data to train KitaHQ or third-party AI models. Employers remain responsible for lawful criteria, recruitment decisions and any additional notice or review process required for their deployment.
Relevant authorities: Indonesia Circular No. 9 of 2023 on AI Ethics and Law No. 27 of 2022 on Personal Data Protection.
Germany and the European Union
EU rules treat certain recruitment and candidate-evaluation uses of AI as high-risk. KitaHQ supports transparent and reviewable use by explaining the system’s purpose, using recruiter-configured job-related criteria, documenting limitations, preserving assessment and workflow records, and enabling recruiters to inspect and disregard AI-assisted outputs.

KitaHQ provides controls supporting selected EU requirements for transparency, human oversight, limitation documentation and reviewable records. Employers remain responsible for their deployer obligations where applicable, including lawful use, workplace consultation, candidate information, data-protection assessments and review or contestability routes.
Relevant authorities: EU AI Act Annex III and, as applicable under its phased implementation timetable, Articles 9-15 and 26, GDPR, and Germany’s employment and data-protection laws.

Questions or Concerns

Privacy Notice

Questions about personal data processing, privacy rights or our Privacy Notice.

Technical Support

Questions about platform access, functionality, errors or technical issues.

Candidate Accommodations and Application Status

Contact the hiring employer. Employers control hiring decisions, application status updates and accommodations. Employers are responsible for decisions and communications.