KitaHQ Trust Center
KitaHQ Trust Center
KitaHQ supports more consistent candidate review by structuring candidate information against recruiter-configured, job-related criteria. We build trust through clear product boundaries, employer accountability, security controls and useful information for candidates. Outcomes also depend on the criteria, configuration, input quality, product performance and human use.

Our Approach
Employers remain accountable for progression and hiring decisions
KitaHQ provides criteria-alignment scores, criteria-alignment rankings, assessments and reports for recruiter review. Employers may configure workflow rules that create invitations, reminders, manager interview invitations or review requests when specified conditions are met. KitaHQ does not automatically reject candidates.
An authorised recruiter must confirm any rejection or other adverse progression decision after reviewing relevant candidate evidence. Employers remain responsible for their criteria, confirmed decisions, required notices and any review or reconsideration.
An authorised recruiter must confirm any rejection or other adverse progression decision after reviewing relevant candidate evidence. Employers remain responsible for their criteria, confirmed decisions, required notices and any review or reconsideration.
Job-related criteria guide review
KitaHQ structures candidate information for review against recruiter-defined, job-related criteria. Outcomes depend on the criteria, configuration, input quality and human use. Video and audio can incidentally reveal personal characteristics.
The assessment is not designed to evaluate appearance, facial expressions, gaze or eye movement, inferred emotions, gender, age, race, accent, voiceprints or vocal tone.
The assessment is not designed to evaluate appearance, facial expressions, gaze or eye movement, inferred emotions, gender, age, race, accent, voiceprints or vocal tone.
Clear information supports informed review
Criteria-alignment rankings indicate alignment with recruiter-configured criteria and provide decision support for recruiter review. They are not predictions of future job performance or final hiring decisions.
KitaHQ does not automatically reject candidates, and an authorised recruiter must confirm any rejection or other adverse progression decision. Speech-recognition performance may vary with audio quality, language and accent.
KitaHQ does not automatically reject candidates, and an authorised recruiter must confirm any rejection or other adverse progression decision. Speech-recognition performance may vary with audio quality, language and accent.
Security is part of the operating model
KitaHQ supports customer security review through documented controls including encryption in transit and at rest, role-based access controls with multi-factor authentication, monitoring and vulnerability scanning, and documented incident-response procedures.
KitaHQ internally maps its security procedures to selected security-related criteria within the AICPA Trust Services Criteria used in SOC 2 examinations. Available evidence can be provided through the appropriate customer security review process.
KitaHQ internally maps its security procedures to selected security-related criteria within the AICPA Trust Services Criteria used in SOC 2 examinations. Available evidence can be provided through the appropriate customer security review process.
Limitations: Outputs may be affected by factors such as audio quality, background noise, internet connectivity, language or accent. Human review and employer accountability are essential.
Explore KitaHQ Trust
Responsible AI
Learn what KitaHQ's AI processes, what outputs it creates, how those outputs should be interpreted, where automation may occur and how human responsibility is maintained.
Fair Hiring Practices
See how job-related criteria, structured interviews, recruiter reviews, accommodations and employer responsibilities fit together.
Security Control
Review KitaHQ's documented security controls, data-protection approach, evidence process and incident contact route.
Candidate Guide
Understand how to prepare for a KitaHQ AI video interview, how AI is used, how to request help and where hiring decisions are made.
Legal and Privacy
Privacy Notice
Explains how KitaHQ processes personal data, the purposes, sharing, retention and individual rights under applicable privacy laws.
Website Terms of Use
Defines acceptable use of the public KitaHQ website. Customer agreements cover platform access and services.
Cookie Policy
Describes essential browser storage and analytics technologies on our site and the choices available to users.
Evidence-Led Claims
KitaHQ supports its product, security and customer claims with current evidence. Customer results are clearly attributed and identified as customer-reported unless independently audited. Each case study includes its source and context so readers can assess how relevant the result is to their needs.
Supporting evidence is available through the appropriate customer security review process.
Country-Specific Trust References
KitaHQ uses one global Trust Center with country sections. Each section connects the most relevant Privacy, Responsible AI, Fair Hiring and Security evidence to the laws, regulations and frameworks that may apply in that market.
United States
For United States buyers, the most relevant trust topics are voluntary AI risk management, employment discrimination, state and local automated-employment rules, state privacy rights and evidence-backed security controls. KitaHQ’s approach is informed by these sources. The linked pages explain which transparency, human-review, privacy and security practices support the relevant requirements, with applicability depending on the employer, candidate location and use case.
United Kingdom
For UK buyers, the Trust Center connects the UK GDPR and ICO recruitment guidance with the Responsible AI, Fair Hiring, Security and Privacy sections. The linked pages explain KitaHQ’s specific controls, candidate transparency and human-responsibility model, with applicability depending on the employer’s role and use of the product.
Canada
For Canadian buyers, KitaHQ supports transparent and accountable candidate assessment through AI-use information, recruiter review, reviewable assessment records and documented privacy and security practices. The linked pages connect these practices to PIPEDA or applicable provincial privacy law, human-rights duties and Ontario’s AI-disclosure rule. In Ontario, employers with 25 or more employees generally must disclose in a publicly advertised job posting whether artificial intelligence is used to screen, assess or select applicants. Employers remain responsible for provincial applicability, job-posting disclosures, accommodations and hiring decisions.
Australia
For Australian buyers, the Trust Center connects the Privacy Act and Australian Privacy Principles, Australian Government AI-adoption guidance, anti-discrimination duties and KitaHQ’s documented security controls. The linked pages explain the specific safeguards, transparency practices and employer responsibilities that support responsible adoption in Australia.
New Zealand
For New Zealand buyers, the Trust Center connects Privacy Act transparency and security, Privacy Commissioner AI guidance, Human Rights Act hiring protections and employer responsibility for final decisions. KitaHQ’s approach is grounded in the private-sector requirements and guidance relevant to employers using AI-assisted recruitment tools.
Singapore
For Singapore buyers, KitaHQ supports responsible AI governance through candidate transparency, job-related criteria, recruiter review and documented security controls. The linked pages connect these practices to the PDPA, Model AI Governance Framework and applicable fair-employment guidance. The Model Framework and AI Verify are used as external governance references rather than as certification or verification claims.
Malaysia
For Malaysian buyers, the Trust Center connects the PDPA, National Guidelines on AI Governance and Ethics, fair-employment responsibilities and KitaHQ’s documented security controls. KitaHQ’s transparency, human-responsibility, privacy and security practices are informed by the voluntary AIGE principles, with detailed evidence available through the linked pages.
Indonesia
For Indonesian buyers, KitaHQ supports transparent and responsible recruitment through disclosed AI use, job-related assessment criteria, employer-controlled hiring decisions and documented privacy and security practices. The linked pages connect these practices to the PDP Law, Circular No. 9 of 2023 on AI Ethics and applicable employment protections. Bahasa Indonesia Privacy, Website Terms and Cookie pages provide locally accessible legal information for Indonesian users.
Germany and the European Union
For Germany and EU buyers, the Trust Center connects GDPR duties, the EU AI Act’s employment-system category, Germany’s General Equal Treatment Act and documented security controls. The linked pages map current evidence to relevant EU and German requirements, with the final scope depending on KitaHQ’s provider role, the employer’s deployer role, the applicable timetable and the way the product is used.
Questions or Concerns
Privacy and Data Protection
privacy@kitahq.com
Questions about personal data processing, privacy rights or our Privacy Notice.
Technical Support
support@kitahq.com
Questions about platform access, functionality, errors or technical issues.
Candidate Accommodations and Application Status
Contact the hiring employer
Contact the hiring employer. Employers control hiring decisions, application status updates and accommodation requests. Employers are responsible for decisions and communications.
.png)
.avif)