Our Approach
Every Hiring Decision Stays with Your
Team
While your team can automate routine administrative tasks, such as sending interview invitations and reminders, an authorized recruiter must personally review each candidate’s information and assessment results before deciding whether to reject or advance them. Your team retains full ownership of and accountability for every hiring decision.
Transparent Scores You Can Explain and Defend
Alignment rankings reflect how well a candidate's demonstrated experience matches your explicit job criteria. They serve as clear, reviewable decision support for human recruiters, not black-box predictions of future job success. Because technology relies on clear audio and text inputs, background noise or accent variations can occasionally affect transcriptions, which is why human oversight remains essential to ensure every candidate is evaluated fairly.
Evaluated on Skills, Not Demographics or Surface Traits
KitaHQ evaluates candidates strictly against the job requirements set by your recruiters. While video and audio submissions naturally contain visual and vocal data, our models are structurally designed to ignore them. The system does not analyze appearance, facial expressions, inferred emotions, age, gender, race, accent, or vocal tone.
Enterprise Security Built for Sensitive Candidate Data
We protect candidate and company information using enterprise-grade safeguards, including end-to-end encryption in transit and at rest, role-based access controls, multi-factor authentication, and continuous threat monitoring. Our internal controls map directly to AICPA SOC 2 standards, ensuring your data remains private, secure, and used exclusively for your hiring workflows.
Explore KitaHQ Trust
Responsible AI
Learn what KitaHQ's AI processes, what outputs it creates, how those outputs should be interpreted, where automation may occur and how human responsibility is maintained.
Fair Hiring Practices
See how job-related criteria, structured interviews, recruiter reviews, accommodations and employer responsibilities fit together.
Security Control
Review KitaHQ's documented security controls, data-protection approach, evidence process and incident contact route.
Candidate Guide
Understand how to prepare for a KitaHQ AI video interview, how AI is used, how to request help and where hiring decisions are made.
Legal and Privacy
Privacy Notice
Explains how KitaHQ processes personal data, the purposes, sharing, retention and individual rights under applicable privacy laws.
Website Terms of Use
Defines acceptable use of the public KitaHQ website. Customer agreements cover platform access and services.
Cookie Policy
Describes essential browser storage and analytics technologies on our site and the choices available to users.
Supporting evidence is available through the appropriate customer security review process.
Country-Specific Trust References
KitaHQ uses one global Trust Center with country sections. Each section connects the most relevant Privacy, Responsible AI, Fair Hiring and Security evidence to the laws, regulations and frameworks that may apply in that market.
United States
United Kingdom
Canada
Australia
Aligns with the Privacy Act 1988 (including APPs) and OAIC guidelines by maintaining explicit recruiter accountability for all candidate progression decisions.
New Zealand
Designed to support Privacy Act 2020 Information Privacy Principles (IPPs 3A, 5, and 12) covering indirect data collection notices, security safeguards, and cross-border data handling.
Singapore
Malaysia
Indonesia
Germany and the European Union
Questions or Concerns
Privacy and Data Protection
privacy@kitahq.com
Questions about personal data processing, privacy rights or our Privacy Notice.
Technical Support
support@kitahq.com
Questions about platform access, functionality, errors or technical issues.
Candidate Accommodations and Application Status
Contact the hiring employer
Contact the hiring employer. Employers control hiring decisions, application status updates and accommodation requests. Employers are responsible for decisions and communications.
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