KitaHQ AI Video Interview: Candidate Guide
Everything you need to know about completing your interview through KitaHQ, what to expect, how to prepare, and what happens next.
The hiring company reviews your interview and decides who moves forward.
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On this page
Quick overview
What is KitaHQ AI video interview?
How the interview works
How to prepare
Technical requirements
After you submit
How your information is handled
Troubleshooting
AI transparency, privacy, and your rights
Country-specific candidate information
Frequently asked questions
Quick overview
What is a KitaHQ AI video interview?
It is a structured first-round interview where you respond to a set of questions online.
You record your answers on your own time, no live call is needed. The questions are created by the hiring company and may be about your experience, skills, and how you handle different situations.
KitaHQ provides the technology to help the employer conduct and review the interview. The employer makes the final hiring decisions.
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How the interview works
How to prepare
A little preparation helps you feel more confident and present your best.

Technical requirements
Make sure your device and setup meet the requirements below.
What happens after you submit?
Here’s what you can expect once you’ve completed and submitted your interview.
How your information is handled
We are committed to protecting your privacy and handling your information responsibly.
Troubleshooting
Solutions to the most common issues candidates face.
- Close other apps that may be using your camera, such as Zoom, Teams, Google Meet, or your camera app.
- Refresh the interview page and allow camera access when prompted.
- Check that the correct camera is selected in the interview settings.
- Check your device permissions:
- Windows: Settings > Privacy & security > Camera
- Mac: System Settings > Privacy & Security > Camera
- Try using another browser, preferably the latest version of Chrome or Edge.
- If you are using an external webcam, unplug it and plug it back in.
- Make sure your microphone or headset is connected properly.
- Check that your microphone is not muted on your device or headset.
- Refresh the interview page and allow microphone access when prompted.
- Select the correct microphone in the interview settings.
- Check your device permissions:
- Windows: Settings > Privacy & security > Microphone
- Mac: System Settings > Privacy & Security > Microphone
- Close other apps that may be using your microphone, then reopen the interview link.
- Click the lock or settings icon beside the website address in your browser.
- Set Camera and Microphone permissions to Allow.
- Refresh the page after changing permissions.
- If permissions are still blocked, open your browser settings and check site permissions manually.
- Try opening the interview link in Chrome or Edge.
- Avoid using private/incognito mode if your browser blocks permissions there.
- Move closer to your Wi-Fi router or use a wired connection if available.
- Close apps or browser tabs that may use bandwidth, such as streaming, downloads, or cloud backups.
- Restart your router if the connection is unstable.
- Disable VPN or proxy tools if they are causing connection problems.
- Try switching to a mobile hotspot if your main connection is unreliable.
- Rejoin the interview using the same link once your connection is stable.
- Copy and paste the full interview link directly into your browser.
- Make sure there are no missing characters or extra spaces in the link.
- Use the latest version of Chrome or Edge.
- Check that you are opening the link before the deadline stated in your invitation.
- Try refreshing the page or opening the link in a new browser window.
- If the link is expired or still does not open, contact the recruiter or support team for a new link.
- Stay calm and try to rejoin using the same interview link.
- Refresh the page if the interview screen freezes.
- Check your internet connection before rejoining.
- Close unnecessary apps to improve device performance.
- If your camera or microphone stops working after rejoining, check browser permissions again.
- If you cannot rejoin, contact support or the recruiter using the contact details in your invitation.
AI transparency, privacy, and your rights
Go beyond the basics with clear answers about AI assessment, fair review, data privacy, and the controls protecting your information.
See what AI actually does.
KitaHQ can transcribe your recorded answers, ask relevant follow-up questions, and create criteria-alignment summaries or scores. These outputs help recruiters review your answers; they do not predict your future job performance or decide whether you get hired.
What this means for you
AI evaluates the content of your answers against employer-defined, job-related criteria.
Follow-up questions may change when an answer needs more detail.
Scores and summaries are decision-support information, not a hiring decision.





Country-specific candidate information
The sections below explain how KitaHQ supports candidate transparency in selected countries and where additional notices, choices, or safeguards may apply.

Where the Illinois Artificial Intelligence Video Interview Act applies, the hiring employer is responsible for explaining before the interview that AI will be used, providing general information about how the analysis works, obtaining the candidate’s consent and meeting applicable sharing, deletion and reporting requirements. For an applicable Illinois deployment, the hiring employer and KitaHQ must configure a separately reviewed explicit-consent step and the required video-deletion process before use. Candidates may submit applicable deletion or recruitment requests through the hiring employer. Additional employer reporting duties may apply where AI analysis is used as the sole basis for determining who advances to an in-person interview.
KitaHQ supports employer governance through AI-use transparency, recruiter review and identifiable assessment and workflow records designed to help employers prepare for applicable obligations under Colorado’s Automated Decision-Making Technology Act. Employers remain responsible for determining applicability and providing any required interaction notice, adverse-outcome explanation, access or correction process, meaningful human review and reconsideration.
For employers using automated employment decision tools in New York City, KitaHQ provides candidate transparency, recruiter review and assessment and workflow records that can support employer governance. Employers remain responsible for determining applicability and completing any required independent bias audit, publication and candidate notice. California employers remain responsible for employment-discrimination and accommodation requirements.

Where a significant decision is made without meaningful human involvement, the responsible organisation must provide applicable safeguards, including information about the decision, an opportunity to make representations, human intervention and a route to contest the decision. Technical problems go to support@kitahq.com; hiring and review questions go to the employer.

In Ontario, employers with 25 or more employees generally must disclose in a publicly advertised job posting whether artificial intelligence is used to screen, assess or select applicants.


Employers remain responsible for accommodations, lawful criteria and meaningful review where needed. Candidates may direct privacy requests to the party responsible for the relevant processing and hiring questions to the employer.




KitaHQ supports candidate transparency by explaining AI use, job-related assessment criteria, recruiter review and available support routes. Employers remain responsible for the additional information, human-review, contestability and workplace-process safeguards applicable to their EU deployment.
Frequently asked questions
Find answers to the most common questions about the AI Video Interview.
- Your application status
- Interview deadlines
- The role
- Further interviews
- Recruitment decisions
- Accessibility accommodations
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